Privacy policy
Privacy Policy
Last updated: 1 September 2025
Hunter and Walker is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who we are
Hunter and Walker (“we”, “our”, “us”) is the data controller for this website.
- Email: hello@hunterandwalker.co.uk
- Phone: 07424 713454
2. What data we collect
We may collect the following types of personal data:
- Contact information: name, email, billing/shipping address, phone number
- Order details: products purchased, payment method, transaction reference
- Account information: login details (if you create an account)
- Marketing preferences (if you opt in to email marketing)
- Technical data: IP address, device/browser information, cookies and similar technologies
- Review information (via our website or third-party platforms such as Judge.me, Google, Facebook)
3. How we use your data & lawful basis
| Purpose | Type of Data | Legal Basis |
|---|---|---|
| Process and deliver your order | Contact info, order details, payment info | Contract (to fulfil your purchase) |
| Manage payments and fraud prevention | Contact info, order details, payment info | Contract; Legal obligation (accounting/tax); Legitimate interests (fraud prevention) |
| Service messages (order confirmation, shipping updates) | Contact info, order details | Contract |
| Abandoned cart & marketing emails (if opted in) | Contact info, order context | Consent (you can unsubscribe anytime) |
| Site analytics and performance | Technical data, cookies | Legitimate interests (improving our service and website) |
| Customer reviews & rewards (Judge.me) and community competitions | Review content, contact info | Contract (with purchase) or consent (if voluntarily submitted) |
| Legal and regulatory compliance | Order records, invoices | Legal obligation (e.g. tax and accounting) |
4. Who we share your data with
We share your personal data with trusted third parties where necessary to operate our business:
- Shopify (website hosting & checkout)
- Payment processors: Shopify Payments, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay
- Fulfilment: Royal Mail (via Click & Drop integration)
- Reviews & rewards: Judge.me
- Analytics & marketing: Google Analytics (GA4), Google Search Console, Meta/Facebook Pixel, Schema Plus for SEO
- Google Merchant Center (via Shopify Google & YouTube app)
These providers must keep your information secure and use it only for agreed purposes.
5. International transfers
Shopify and some service providers may process data outside the UK (for example, in the US or Canada). Where this occurs, your data is protected by appropriate safeguards such as adequacy decisions (e.g. Canada) and Standard Contractual Clauses or equivalent protections for other destinations.
6. Data retention
- Order and customer records: retained for 6 years to meet accounting/tax obligations.
- Marketing data: retained until you withdraw consent or unsubscribe.
- Review data: retained indefinitely unless you request deletion.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request portability of your data
- Withdraw consent at any time (for marketing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting us at hello@hunterandwalker.co.uk. We may need to verify your identity before actioning a request.
8. Cookies & tracking technologies
We use cookies and similar technologies (e.g., pixels, tags, scripts) to operate our website, remember your preferences, analyse performance, and support marketing.
- Necessary/Essential cookies – required to operate the site and checkout.
- Functionality cookies – remember choices (e.g., login, preferences).
- Analytics/Performance cookies – help us understand site usage (e.g., Google Analytics).
- Marketing cookies – support ads and retargeting (e.g., Meta/Facebook Pixel, Google Ads when enabled).
You can control cookies in your browser settings. Helpful links:
9. Security of your data
We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s privacy
Our website is not directed at children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Business transfers
If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.
12. Links to other websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies.
13. Marketing opt-out
You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us at hello@hunterandwalker.co.uk. Service emails (e.g., order updates) will still be sent as they are necessary to fulfil your order.
14. Updates to this policy
We may update this policy from time to time. We will post the new policy here and update the “Last updated” date above. Please check back for the latest version.